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SETTING

Client Charter 2014

Client Charter Performance 2014

Department Indicator Target
Month
Jan Feb March Apr May June Jul
A & E   
a. Red zone  (E1) treated by doctor 100% immediately 100 100 100 100 100 100 100
b. Yellow Zone  (E2) treated by doctor  80 % within 30 minutes 89.9 82.4 85.3 91.13 93.8 81.2 90.8
c. Green zone(NE) treated by doctor 70% within 90 minutes 100 100 100 100 100 100 100
Dermatology Clinic Waiting time to be seen by a doctorby doctor  a. 90% not more than > 90 minutes 99.8 100 100 100 100 99.9 100
Psychiatric Clinic Waiting time to be seen by a doctorby doctor  a. 90% not more than > 90 minutes 100 99.5 97.7 99.3 98.6 99.8 100
Orthopaedic Clinic Waiting time to be seen by a doctorby doctor  a. 90% not more than > 90 minutes 93.1 93.5 93.9 94 91.9 72.5 79.4
Chest Clinic Waiting time to be seen by a doctorby doctor  a. 90% not more than > 90 minutes 100 97.1 85.9 100 100 99 98.1
SOPD Clinic Waiting time to be seen by a doctorby doctor  a. 90% not more than > 90 minutes 96 98.2 96.6 97.7 99.9 98.8 97.1
ENT Clinic Waiting time to be seen by a doctorby doctor  a. 90% not more than > 90 minutes 98 98 97.6 97.9 97.5 97.8 97.5

MOPC Clinic

Waiting time to be seen by a doctorby doctor a. 90% not more than > 90 minutes 97.4 97.8 98.2 99.2 99 98.7 99.8
O & G Clinic Waiting time to be seen by a doctorby doctor a. 90% not more than > 90 minutes 94 93.8 92.7 84.32 87.7 90.5 99.4
Eye Clinic Waiting time to be seen by a doctorby doctor a. 90% not more than > 90 minutes 100 100 99.5 99.7 98.3 98.3 98.4
Paediatric Clinic Waiting time to be seen by a doctorby doctor
 
a. 90% not more than > 90 minutes 99.8 100 99 99.4 100 99.1 97.2

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mail Hospital Pakar Sultanah Fatimah, Jln Salleh, 84000 Muar

telephone black 06-9564000

homepano faxicon lrg 06-9526003

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