Laman Web Rasmi Hospital Pakar Sultanah Fatimah Muar

Client Charter

We promise to provide a professional, safe, friendly, caring and quality services

1. Our priority will be given to semi-critical and critical cases in Emergency and Trauma Department with waiting time as follows:
   • All critical cases (Red Zone) treated immediately
   • All cases of partial kriritikal (Yellow Zone) treated within 30 minutes.
   • Other cases (Green Zone) will be seen as the priority condition.
2. Services at the Specialist Clinics and After Office Hours clinic will be by appointment time  and/or condition of the patient.
3. Information will be provided to customers about the disease and treatment
4. Confidentiality of personal information, disease and treatment given to patients is assured.
5. Facilities and a clean, comfortable and safe is provided.