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Medical Social Welfare

Details: Category: Clinical Support; Created on 21 March 2012; Last Updated on 18 April 2016; Written by Rafidah Hanem Bt Md Dalil; Hits: 13104

Information

Information

Medical Social Welfare Service is one of support services in government hospitals, which aims to help patients who have problems in terms of socio-medical. This service have been introduce in Malaysia since 1952.

In the initial stage, the services provids financial assistance to patients who need them. From time to time, the contribution of these services becomes more important and more challenging in tandem with the modernization and current social problems are brought together by the development in moving towards a developed nation to be more self-confident in the ability to fight disease and live a new life that contribute to the development odf individual, community and country.

The main role of this department is to provide services to coordinate and manage the problem of psycho-social and socio-economic as well as the patient's point of contact or referral for patient, family or relative.

Vision

Vision

To establish high quality and effective medical social services to all customers.

Objectives

Objectives

    * To implement a comprehensive and integrated social service.
    * To organize and coordinate social problems.
    * To provide assistance and social services through support for therapy, practical help and general assistance.

Client Charter

Client Charter

We promise:

1. To handle law related cases and police cases within 24 hours (weekdays). If employees is on leave, the action will be taken by the Protection Officer from the Welfare Department.

2. To take action against cases referred to within 3 working days.

3. To take action on referrals from other agencies within 5 working days.

4. Maintaining the patient information confidentiality.

5. Handling customer complaints within 24 hours.